Public.com is an investing platform that helps people become better investors. Members can build a diverse portfolio of stocks, funds, and crypto within a single platform.
On Public, ownership unlocks an experience of content and education, contextual to their portfolio, created by a million+ strong community of investors, creators and analysts.
Public puts investors first, and doesn’t sell trades to market makers or take money from Payment for Order Flow (PFOF).
We announced our Series D funding round of $220 million in Feb. 2021, just two months after our Series C round. Our investors include Accel, Greycroft, (the original investors in Venmo) and Lakestar, as well as Will Smith (Dreamers VC), Tony Hawk, The Chainsmokers’ Mantis VC; NFL star J.J. Watt, NYU Stern professor and entrepreneur Scott Galloway, business executiv
What you’ll do:
The Public Customer Experience team is looking for a CX Representative to help support the CX team. As a Customer Experience Representative, you will be responsible for serving our members across all support channels and providing legendary service. We’re talking about the kind of legendary service that earns awards, news coverage, goes viral and most importantly makes people happy. This will take place via calls, live chat, email phone, social media, random acts of kindness, handwritten notes, proactive check-ins, being a great teammate, doing the right thing and behind the scenes support working with compliance and the engineers.
There will be an expectation to go into the office two days a week. We will also be requiring employees to be licensed within 6 months of their start date.
What we’re looking for:
Ability to multitask – someone with an extremely imaginative and persistent mind that can run multiple projects at the same time
Engagement – you are passionate about thinking of new ways to get members active and engaged within the app
Creativity – you like to improve processes and systems
1-2 years experience in a support role
Hunger to grow within an organization
Someone who is “customer obsessed”
Startup experience is a plus
Public is an equal employment opportunity employer to all employees and applicants for employment and prohibits discrimination and harassment of any type. We celebrate people of all race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity, or expression.