Customer Success Manager
Location: Singapore / Dubai
Do you believe in the future of the creator economy? Do you love education and see its power to transform lives? We do, which is why we are building Nas Academy. Nas Academy is on a mission to empower Creators to share their knowledge.
One of the ways to achieve our mission is through partnerships with companies to design their own Academies or scholarship programs to educate people about their industry and product. Nas Academy is looking for a world class Customer Success Manager to join our Corporate team to empower and serve our global partners. In this critical role, you will be tasked with building out our partner’s Academy/Scholarship strategy. You will manage a portfolio largely composed of companies within the Creator Economy or Blockchain space. Your performance will depend on your ability to balance account renewal, growth and customer satisfaction. In this cross-functional role, you can expect to work with members within Partnerships, Marketing, Product and Finance.
Visit our website https://nasacademy.com/ for more information about what we do
About The Role
You will be part of the Corporate Partnerships and Sales team primarily focused on growing our business partnerships, ensuring that projects are well executed and post program closure is done with great quality. This role works closely with Product, Marketing, Partnerships, Curriculum globally.
What you will do
Own strategic relationships with our key partners
Oversee and project manage our Partner’s program by working closely with Product, Marketing, Partnerships and Curriculum
Successfully launch our Partner’s Academy / Scholarship programs to educate their target audience and hit their success metrics
Own end-to-end renewal process for all key partners by developing account plans, holding regular business reviews, and negotiating contracts
Drive overall growth initiatives within the Account so as to drive upsell opportunities
Be part of the core team that builds Nas Academy’s strategy with corporate partners
Collect product feedback and influence the product roadmap and GTM strategy
3 – 5 years working experience in account management or customer success management capacity
Strong desire to learn, curiosity to understand how things work
Motivation to be a champion of customers and represent their voice with empathy
Ability to handle conflicting priorities, creative problem solving skills
Strong written and verbal communication skills
Ability to manage multiple projects while working with different stakeholders from different backgrounds
Proficiency in MS Excel/Google Sheets and excellent grasp and instinct for quantitative and statistical tools and analyses
Operates at a high level of intensity, acting with a sense of urgency without sacrificing excellence
Entrepreneurial and a hands-on mentality with a strong bias towards action while working effectively in an innovative environment that values collaboration without ego